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The MedSolut AG answers your questions

Frequently Asked Questions

After you have made an appointment for a personal consultation via the contact options, one of our service employees will contact you. During the meeting they discuss yourwishes, requirements and budget. Our expert will then provide you with a completely non-binding and individual offer. If this matches your wishes, we would be pleased if you decide to use the service MedSolut.com. You can find more information about the consulting process here.

All common means of payment are available for the payment of your desired article. No matter if you want to pay by prepayment, Paypal or invoice. For our customers from Germany the option of installment plan is also available. You can find detailed information about our payment methods here.

The shipping costs depend on the delivery address and the shipping service provider. Depending on which country the item is delivered to, the costs vary. A detailed overview and much more information about our shipping methods and costs can be found here.

If you have entered your delivery address incorrectly,please contact our service team immediately so that we can adjust it later. With the payment method Paypal a subsequent adjustment is unfortunately no longer possible, since otherwise the buyer protection is lost.

Our team always does its best to make sure you receive your order as soon as possible. The delivery time also depends on the selected payment and shipping method. If you need the desired article faster, please do not hesitate to contact us.

We are also happy to assist you with technical problems. Thanks to the close cooperation with our manufacturers, we can guarantee you fast support from trained technicians. So please do not hesitate to contact us if you have any questions regarding installation, technical problems or maintenance. You can find more about our servicehere.

You come from Berlin or surroundings and would like to pick up your order yourself? No problem! Simply make an appointment with us and our service staff will ensure that you can receive your purchase from us.

Whether the distribution of your devices through our platform or an editorial cooperation: We are happy about any kind of cooperation and will gladly listen to your requirements for a joint cooperation. Please contact us at any time by telephone at +49 30 2096579 00 or via e-mail to [email protected]

The right answer was not there?

How to reach us personally

You have questions about our articles, a service request, need an offer or want to make a suggestion? Then get in touch with us at any time.

MedSolut AG
Pariser Platz 6A
10117 Berlin

Phone: +49 30 2096579 00
Fax: +49 30 2096579 09
E-Mail: [email protected]

Alternatively, you can contact us via our contact form to arrange a very personal, non-binding consultation appointment with us.

Contact Form

We are looking forward to your message!

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