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Privacy policy

1) Information on the collection of personal data and contact details of the person in charge

1.1We are pleased that you are visiting our website and thank you for your interest. In the following we inform you about how we handle your personal data when you use our website. Personal data are all data with which you can be personally identified.

1.2 Verantwortlicher für die Datenverarbeitung auf dieser Website im Sinne der Datenschutz-Grundverordnung (DSGVO) ist MedSolut AG, Pariser Platz 6a, 10117 Berlin, Deutschland, Tel.: +49 (0) 30-2096579 00, Fax: +49 (0) 30-2096579 09, E-Mail: [email protected] The controller of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3For security reasons and to protect the transmission of personal data and other confidential contents (e.g. orders or inquiries to the responsible person), this website uses a SSL- or Internet connection. TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser line.

2) Data collection when visiting our website

If you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser sends to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website:

  • Our visited website
  • Date and time at time of access
  • Amount of sent data in bytes
  • Source/reference from which you reached the page
  • Used Browser
  • Used operating system
  • IP address used (possibly: in anonymized form)

The processing is carried out in accordance with Art. 6 paragraph. 1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3) Content-Delivery-Netzwerk

Cloudflare

On our website we use a so-called Content Delivery Network (“CDN”) of the technology service provider Cloudflare Inc, 101 Townsend St. San Francisco, CA 94107, USA (“Cloudflare”). A Content Delivery Network is an online service that is used to deliver especially large media files (such as graphics, page content or scripts) through a network of regionally distributed servers connected via the Internet. The use of the Content Delivery Network of Cloudflare helps us to optimize the loading speed of our website.

The processing is carried out in accordance with Art. 6 paragraph. 1 lit. f DSGVO on the basis of our legitimate interest in a secure and efficient provision and improvement of the stability and functionality of our website.
Cloudflare, based in the USA, is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

Further information can be found in the privacy policy of Cloudflare under: https://www.cloudflare.com/privacypolicy/

4) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages.

These are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and make it possible to recognize your browser on your next visit (so-called persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data and IP address values. Persistente Cookies werden automatisiert nach einer vorgegebenen Dauer gelöscht, die sich je nach Cookie unterscheiden kann. You can see the duration of the respective cookie storage in the overview of the cookie settings of your web browser.

Sometimes cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 Par. 1 lit. b DSGVO either for the execution of the contract, pursuant to Art. 6 para. 1 lit. a DSGVO in case of a granted consent or according to Art. 6 para. 1 lit. f DSGVO to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/de/latest/web-preferences/#cookies

Please note that if cookies are not accepted, the functionality of our website may be limited.

5) Contact us

When contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of answering your request or for contacting you and the associated technical administration. The legal basis for the processing of this data is our legitimate interest in answering your request according to art. 6 paragraph. 1 lit. f DSGVO.

If your contact is aimed at the conclusion of a contract, an additional legal basis for the processing is Art. 6 paragraph. 1 lit. b DSGVO. Your data will be deleted after final processing of your request. This is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

6) Data processing when opening a customer account and for contract processing

According to Art. 6 paragraph. 1 lit. b DSGVO, personal data will continue to be collected and processed if you provide us with such data for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can be done by sending a message to the above mentioned address of the responsible person. We store and use the data provided by you for contract processing.

After full implementation of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or a legally permitted further use of data was reserved by us.

7) Comment function

As part of the comment function on this website, in addition to your comment, information about the time the comment was created and the commentator name you selected will be saved and published on this website. Furthermore, your IP address is logged and saved. This storage of the IP address is done for security reasons and in the event that the person concerned violates the rights of third parties or posts illegal content through a submitted comment.

We need your e-mail address in order to contact you in case a third party should object to your published content as illegal. The legal basis for the storage of your data is article 6 paragraph. 1 lit. b und f DSGVO. We reserve the right to delete comments if they are objected to as illegal by third parties.

8) Use of your data for direct advertising

Registration for our e-mail newsletter

If you register for our e-mail newsletter, we will send you regular information about our offers. Only your e-mail address is required for sending the newsletter. The provision of further data is voluntary and is used to address you personally. For the dispatch of the newsletter we use the so-called Double Opt-in procedure. This means that we will only send you an e-mail newsletter if you have expressly confirmed that you agree to receive newsletters. We will then send you a confirmation e-mail asking you to click on a link to confirm that you wish to receive the newsletter in the future.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with article 6 paragraph. 1 lit. a DSGVO. When you register for the newsletter, we save your IP address entered by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace possible misuse of your e-mail address at a later date. The data collected by us when registering for the newsletter will be used exclusively for the purpose of advertising through the newsletter. You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending a message to the person responsible mentioned at the beginning.

After you have unsubscribed, your e-mail address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this declaration.

9) Data processing for order processing

9.1In order to process your order, we work together with the following service provider(s), who support us completely or partially in the execution of concluded contracts. Certain personal data is transferred to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary to deliver the goods. We will pass on your payment data to the assigned credit institute within the scope of the payment processing, if this is necessary for the payment processing. If payment service providers are used, we explicitly inform you about this below. The legal basis for the transfer of data is article 6 paragraph. 1 lit. b DSGVO.

9.2To fulfill our contractual obligations to our customers, we work together with external shipping partners. We give your name as well as your delivery address and, as far as necessary for the delivery, your telephone number, exclusively for the purpose of the goods delivery Art. 6 paragraph. 1 lit. b DSGVO to a shipping partner selected by us.

9.3 Transfer of personal data to shipping service providers

DHL

If the delivery of the goods is carried out by the transport service provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany), we will provide your e-mail address in accordance with Art. 6 Par. 1 lit. a DSGVO before the delivery of the goods for the purpose of coordinating a delivery date or to announce delivery to DHL, if you have given your express consent in the ordering process. Otherwise, we shall give notice for the purpose of delivery in accordance with Art. 6 paragraph. 1 lit. b DSGVO will only forward the name of the recipient and the delivery address to DHL. The passing on is only carried out as far as it is necessary for the delivery of goods.

In this case, prior coordination of the delivery date with DHL or the delivery announcement is not possible.
This consent can be revoked at any time with future effect vis-à-vis the above-mentioned responsible person or the transport service provider DHL.

DPD

If the delivery of the goods is carried out by the transport service provider DPD (DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Germany), we will provide your e-mail address and your telephone number prior to delivery of the goods in accordance with Art. 6 Par. 1 lit. a DSGVO to DPD for the purpose of coordinating a delivery date or announcing delivery, provided you have given your express consent in the ordering process. Otherwise, we shall give notice for the purpose of delivery in accordance with Art. 6 paragraph. 1 lit. b DSGVO only forwards the name of the recipient and the delivery address to DPD. The passing on is only carried out as far as it is necessary for the delivery of goods.

In this case, prior coordination of the delivery date with DPD or the delivery announcement is not possible.
Consent may be revoked at any time with future effect vis-à-vis the above-mentioned responsible party or the transport service provider DPD.

FedEx

If the delivery of the goods is carried out by the transport service provider FedEx (FedEx Express Germany GmbH, Langer Kornweg 34 k,65451 Kelsterbach), we will give your e-mail address and your telephone number before the delivery of the goods according to Art. 6 para. 1 lit. a DSGVO to FedEx for the purpose of coordinating a delivery date or to announce delivery, provided you have given your express consent in the ordering process. Andernfalls werden wir zum Zwecke der Lieferung gemäss Art. 6 Absatz. 1 lit. b DSGVO only forwards the name of the recipient and the delivery address to FedEx.

The passing on is only carried out as far as it is necessary for the delivery of goods. In this case, prior coordination of the delivery date with FedEx or the announcement of delivery is not possible.
The consent can be revoked at any time with future effect vis-à-vis the above-mentioned responsible person or the transport service provider FedEx.

GLS

If the delivery of the goods is carried out by the transport service provider GLS (General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Straße 1 – 7, 36286 Neuenstein), we will pass on your e-mail address to GLS in accordance with Art. 6 para. 1 lit. a DSGVO before the delivery of the goods for the purpose of coordinating a delivery date or for the announcement of delivery, provided that you have given your express consent in the ordering process.- Otherwise we will only pass on the name of the recipient and the delivery address to GLS for the purpose of delivery according to Art. 6 para. 1 lit. b DSGVO. The passing on is only carried out as far as this is necessary for the delivery of goods. In this case a prior coordination of the delivery date with GLS or the transmission of status information of the delivery of the shipment is not possible.

The consent can be revoked at any time with effect for the future against the above-mentioned responsible person or against the transport service provider GLS.

Hermes

If the delivery of the goods is carried out by the transport service provider Hermes (Hermes Logistik Gruppe Deutschland GmbH, Essener Straße 89, 22419 Hamburg, Germany), we will provide your e-mail address prior to delivery of the goods in accordance with Art. 6 para. 1 lit. a DSGVO to Hermes for the purpose of coordinating a delivery date or announcing delivery, provided you have given your express consent in the ordering process. Otherwise, for the purpose of service in accordance with Art. 6 paragraph. 1 lit. b DSGVO will only forward the name of the recipient and the delivery address to Hermes.

The passing on is only carried out as far as it is necessary for the delivery of goods. In this case, prior coordination of the delivery date with Hermes or the transmission of status information of the shipment delivery is not possible.

This consent can be revoked at any time with future effect vis-à-vis the above-mentioned responsible party or the transport service provider Hermes.

Austrian Post

If the delivery of the goods is carried out by the transport service provider Österreichische Post (Österreichische Post Aktiengesellschaft, Rochusplatz 1, 1030 Vienna, Austria), we will give your e-mail address prior to the delivery of the goods in accordance with Art. 6 para. 1 lit. a DSGVO to Austrian Post for the purpose of coordinating a delivery date or announcing delivery, provided you have given your express consent in the ordering process.

Otherwise, for the purpose of service in accordance with Art. 6 paragraph. 1 lit. b DSGVO only forwards the name of the recipient and the delivery address to Austrian Post. The passing on is only carried out as far as it is necessary for the delivery of goods. In this case, prior coordination of the delivery date with the Austrian Postal Service or the transmission of status information on the delivery of the consignment is not possible.

Consent may be revoked at any time with future effect vis-à-vis the above-mentioned responsible party or the transport service provider Austrian Post.

Overnite

If the delivery of the goods is carried out by the transport service provider Overnite (Overnite Transport Service GmbH, Oskar-Jäger-Straße 129, 50825 Cologne), we will provide your e-mail address in accordance with Art. 6 para. 1 lit. a DSGVO before the delivery of the goods for the purpose of coordinating a delivery date or to announce delivery to Overnite, if you have given your express consent in the ordering process. Otherwise, for the purpose of service in accordance with Art. 6 paragraph. 1 lit. b DSGVO only forwards the name of the recipient and the delivery address to Overnite.

Die Weitergabe erfolgt nur, soweit sie für die Lieferung von Waren notwendig ist. In this case a prior coordination of the delivery date with Overnite or the announcement of delivery is not possible.

The consent can be revoked at any time with effect for the future to the above-mentioned responsible person or to the transport service provider Overnite.

Post CH

If the goods are delivered by the transport service provider Post CH (Schweizerische PostAG, Schweiz, Wankdorfallee 4, 3030 Bern), we will pass on your e-mail address to Post CH prior to delivery of the goods for the purpose of agreeing on a delivery date or to announce delivery, provided that you have given your express consent in the ordering process – otherwise we will only pass on the name of the recipient and the delivery address to Post CH for the purpose of delivery.

The passing on is only carried out as far as it is necessary for the delivery of goods. In this case, prior coordination of the delivery date with Swiss Post CH or the transmission of status information of the shipment delivery is not possible.

Consent may be revoked at any time with future effect vis-à-vis the above-mentioned person responsible or the transport service provider Post CH.

TNT

If the delivery of the goods is carried out by the transport service provider TNT (TNT Express GmbH, Haberstraße 2, 53842 Troisdorf, Germany), we will provide your e-mail address prior to the delivery of the goods in accordance with Art. 6 Par. 1 lit. a DSGVO to TNT for the purpose of coordinating a delivery date or to announce delivery, provided that you have given your express consent in the ordering process. Otherwise, for the purpose of service in accordance with Art. 6 paragraph. 1 lit. b DSGVO only forwards the name of the recipient and the delivery address to TNT.

The passing on is only carried out as far as it is necessary for the delivery of goods. In this case, it is not possible to coordinate the delivery date with TNT in advance or to provide status information on the delivery of the shipment.

Consent may be revoked at any time with future effect vis-à-vis the above-mentioned responsible party or the transport service provider TNT.

UPS

If the delivery of the goods is carried out by the transport service provider UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany), we will provide your e-mail address prior to delivery of the goods in accordance with Art. 6 Par. 1 lit. a DSGVO to UPS for the purpose of coordinating a delivery date or announcing delivery, provided that you have given your express consent in the ordering process. Otherwise, for the purpose of service in accordance with Art. 6 paragraph. 1 lit. b DSGVO only forwards the name of the recipient and the delivery address to UPS.

The passing on is only carried out as far as it is necessary for the delivery of goods. In this case, it is not possible to coordinate the delivery date with UPS in advance or to provide status information on the delivery of the shipment.

The consent can be revoked at any time with future effect vis-à-vis the responsible person named above or the transport service provider UPS.

9.4 Use of payment service providers (payment services)

Adyen

If you choose a payment method from the payment service provider Adyen, the payment will be processed via the payment service provider Adyen, Simon Carmiggeltstraat 6 – 50, 1011 DJ Amsterdam, The Netherlands, to whom we will send your information provided during the ordering process together with the information about your order (name, address, IBAN, BIC, invoice amount, currency and transaction number) in accordance with article 6 paragraph. 1 lit. b Pass on DSGVO. Your data will only be passed on for the purpose of payment processing with the payment service provider Adyen and only insofar as it is necessary for this purpose.

Paypal

In case of payment via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “payment by instalments” via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”) within the scope of the payment processing. The information is passed on in accordance with Art. 6 paragraph. 1 lit. b DSGVO and only insofar as this is necessary for payment processing.

PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “payment by instalments” via PayPal.

For this purpose, your payment data will be processed in accordance with Art. 6 Par. 1 lit. f DSGVO on the basis of PayPal’s legitimate interest in determining your solvency to credit agencies. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values (so-called score values). As far as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data.

For more information on data protection, including the credit agencies used, please refer to PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

9.5 Performance of credit checks

General debtor and collection service

Should we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit assessment based on mathematical-statistical procedures in order to safeguard our legitimate interest in determining the solvency of our customers. We transmit the personal data necessary for a credit assessment in accordance with article 6 paragraph. 1 lit. f DSGVO to the following service provider:

General accounts receivable and collection services GmbH
Eduard-Pestel-Str. 7
49080 Osnabrück

Die Kreditauskunft kann Wahrscheinlichkeitswerte (sog. Score-Werte) enthalten. Insofar as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. We use the result of the credit assessment with regard to the statistical probability of payment default for the purpose of deciding on the establishment, execution or termination of a contractual relationship.

You can object to this processing of your data at any time by sending a message to the person responsible for data processing or to the aforementioned credit agency. However, we may still be entitled to process your personal data if this is necessary for payment processing in accordance with the contract.

Creditsafe Deutschland

Should we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit assessment based on mathematical-statistical procedures in order to safeguard our legitimate interest in determining the solvency of our customers. We transmit the personal data necessary for a credit assessment in accordance with article 6 paragraph. 1 lit. f DSGVO to the following service provider:

Creditsafe Deutschland GmbH
Charlottenstraße 68 – 71
10117 Berlin

The credit report can contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data.

We use the result of the credit assessment with regard to the statistical probability of payment default for the purpose of deciding on the establishment, execution or termination of a contractual relationship.
You can object to this processing of your data at any time by sending a message to the person responsible for data processing or to the aforementioned credit agency. However, we may still be entitled to process your personal data if this is necessary for payment processing in accordance with the contract.

Schufa Holding

Should we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit assessment based on mathematical-statistical procedures in order to safeguard our legitimate interest in determining the solvency of our customers. We transmit the personal data necessary for a credit assessment in accordance with article 6 paragraph. 1 lit. f DSGVO to the following service provider:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden

The credit report can contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. We use the result of the credit assessment with regard to the statistical probability of payment default for the purpose of deciding on the establishment, execution or termination of a contractual relationship.

You can object to this processing of your data at any time by sending a message to the person responsible for data processing or to the aforementioned credit agency. However, we may still be entitled to process your personal data if this is necessary for payment processing in accordance with the contract.

10) Use of social media: videos

Use of Youtube videos

This website uses the Youtube embedding feature to display and play videos from the provider “Youtube”, which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Here the extended data protection mode is used, which, according to the provider, only starts storing user information when the video(s) are played. If the playback of embedded Youtube videos is started, the provider “Youtube” uses cookies to collect information about user behavior. According to information from “Youtube”, these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices. If you are logged in to Google, when you click on a video, your information is directly associated with your account. If you do not want the assignment with your profile on YouTube, you must log out before activating the button. Google stores your data (even for users who are not logged in) as user profiles and evaluates them.

Such an evaluation is carried out in particular in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of the legitimate interests of Google in the insertion of personalised advertising, market research and/or the design of its website in line with requirements You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right. The use of YouTube may also involve the transmission of personal data to the servers of Google LLC. in the USA.
Irrespective of a playback of the embedded videos, a connection to the Google network is established each time this website is accessed, which may trigger further data processing operations without our influence.

In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

Further information on data protection at “YouTube” can be found in the provider’s privacy policy at: https://www.google.de/intl/de/policies/privacy

Insofar as legally required, we have your consent to the processing of your data as described above in accordance with Art. 6 para. 1 lit. a DSGVO has been obtained. You can revoke your given consent at any time with effect for the future. In order to exercise your right of revocation, please follow the procedure described above for lodging an objection.

11) Online-Marketing

11.1 Facebook pixels for the creation of custom audiences with extended data synchronization (with cookie-consent-tool)

Within our online offer, the so-called “Facebook pixel” of the social network Facebook is used in extended data synchronization mode, which is operated by Facebook Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland (“Facebook”).

Based on his or her express consent, when a user clicks on an ad played on Facebook and placed by us, Facebook pixels are added to the URL of our linked page. This URL parameter is then written into the user’s browser by a cookie that is set by our linked site. In addition, this cookie collects specific customer data such as the email address that we collect on our website linked to the Facebook ad during transactions such as purchase transactions, account logins or registrations (extended data reconciliation). The cookie is then read by Facebook Pixel and enables the data, including specific customer data, to be forwarded to Facebook.

With the help of the Facebook pixel with extended data synchronization, Facebook is on the one hand able to precisely determine the visitors of our online offer as a target group for the presentation of ads (so-called “Facebook ads”). Accordingly, we use the Facebook pixel with extended data matching in order to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offering or who exhibit certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited), which we transmit to Facebook (so-called “custom audiences”).

By using the Facebook pixel with advanced data matching, we also want to ensure that our Facebook ads match the potential interest of users and are not annoying. This allows us to further evaluate the effectiveness of Facebook Ads for statistical and market research purposes by tracking whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion”). Compared to the standard version of Facebook Pixel, the advanced data matching feature helps us better measure the effectiveness of our advertising campaigns by capturing more assigned conversions.

All transmitted data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Usage Guidelines (https://www.facebook.com/about/privacy/). The data may enable Facebook and its partners to serve ads on and off Facebook.

These processing operations shall be carried out only if express consent is given in accordance with article 6, paragraph. 1 lit. a DSGVO.
Consent to use the Facebook Pixel may only be given by users who are older than 13 years of age. If you are younger, please ask your legal guardian for permission.

The information generated by Facebook is usually transferred to a Facebook server and stored there. This can also result in a transfer to the servers of Facebook Inc. in the USA. Facebook Inc. with headquarters in the USA is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

You can revoke your given consent at any time with effect for the future. To exercise your revocation, remove the check mark next to the “Facebook Pixel” setting in the “Cookie Consent-Tool” integrated on the website.

11.2 Using Google Ads conversion tracking

This website uses the online advertising program “Google Ads” and, as part of Google Ads, conversion tracking provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). We use the offer of Google Ads to draw attention to our attractive offers by means of advertising material (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.

The conversion tracking cookie is set when a user clicks on an ads ad served by Google. Cookies are small text files that are stored on your end device. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not expired, Google and we can recognize that the user clicked on the ad and was redirected to that page. Each Google Ads customer receives a different cookie.

Cookies cannot be tracked on the websites of Google Ads customers. The information collected through the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted in to conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive information that can be used to personally identify users.

If you do not wish to participate in tracking, you can block this use by deactivating the Google Conversion Tracking cookie via your internet browser under the keyword “user settings”. They will then not be included in the conversion tracking statistics. We use Google Ads because of our legitimate interest in targeted advertising in accordance with Art. 6 Abs. 1 lit. f DSGVO in. The use of Google Ads may also involve the transmission of personal data to the servers of Google LLC. in the USA.

In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

You can find more information about Google’s privacy policy at the following Internet address: https://www.google.de/policies/privacy/

You can permanently deactivate cookies for ad preferences by setting your browser software accordingly or by downloading and installing the browser plug-in available under the following link:
https://www.google.com/settings/ads/plugin?hl=de

Please note that certain functions of this website may not be able to be used, or only to a limited extent, if you have deactivated the use of cookies.

Insofar as legally required, we have your consent to the processing of your data as described above in accordance with Art. 6 para. 1 lit. a DSGVO has been obtained. You can revoke your given consent at any time with effect for the future. In order to exercise your right of revocation, please follow the procedure described above for lodging an objection.

12) Web analysis services

12.1 Google (Universal) Analytics

Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). Google (Universal) Analytics uses so-called “cookies”, which are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website (including the shortened IP address) will generally be transmitted to and stored by Google on servers in the United States. in the USA.

This website uses Google (Universal) Analytics exclusively with the extension “_anonymizeIp()”, which ensures an anonymization of the IP address by shortening it and excludes a direct personal reference. Through the extension, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transferred to a server of Google LLC.in the USA and shortened there. In these exceptional cases, such processing shall be carried out in accordance with Art. 6 paragraph. 1 lit. f DSGVO based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide us with further services related to website and internet use. The IP address transmitted by your browser as part of Google (Universal) Analytics is not merged with other data from Google.

You can prevent the storage of cookies by setting your browser software accordingly. However, we point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data within this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete your cookies in this browser, you will need to click this link again): Disable Google Analytics

Further information on Google (Universal) Analytics can be found here: https://policies.google.com/privacy?hl=de&gl=de
In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

Insofar as legally required, we have your consent to the processing of your data as described above in accordance with Art. 6 para. 1 lit. a DSGVO has been obtained. You can revoke your given consent at any time with effect for the future. In order to exercise your right of revocation, please follow the procedure described above for lodging an objection.

12.2 – Matomo (formerly Piwik) without cookies

On this website, certain user information is collected and stored using the web analytics software Matomo (www.matomo.org), a service provided by InnoCraft Ltd. 150 Willis St, 6011 Wellington, New Zealand, (“Matomo”). This information can be used to create and evaluate pseudonymous user profiles.

The information collected with Matomo technology (including your pseudonymous IP address) is processed on our servers.
Matomo uses this website exclusively without the use of cookies, which means that Matomo does not set cookies on your end device at any time.
Insofar as personal data are also processed during the described procedures, the processing is based on our justified interest in the statistical analysis of user behavior for optimization and marketing purposes in accordance with Art. 6 paragraph. 1 lit. f DSGVO.

If you do not agree with the storage and evaluation of the information from your visit, you can object to the storage and use for the future at any time with a mouse click. In this case, a so-called opt-out cookie is stored in your browser, with the consequence that Matomo does not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie is also deleted and may need to be reactivated by you.

13) Retargeting/ remarketing/ recommendation advertising

Google Ads Remarketing

Our website uses the functions of Google Ads Remarketing, hereby we advertise this website in Google search results, as well as on third party websites. Provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). For this purpose, Google sets a cookie in the browser of your end device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 paragraph. 1 lit. f DSGVO.

Any further data processing will only take place if you have agreed with Google that your Internet and app browsing history will be linked by Google to your Google Account and that information from your Google Account will be used to personalize ads you view on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data will be temporarily linked by Google with Google Analytics data to form target groups. The use of Google Ads Remarketing may also involve the transmission of personal data to the servers of Google LLC. in the USA.

You can permanently disable the setting of cookies for ad preferences by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/
Alternatively, you can contact the Digital Advertising Alliance at www.aboutads.info to find out how to set cookies and to make the appropriate settings. Finally, you can set your browser in such a way that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.

In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list
Further information and the privacy policy regarding advertising and Google can be found here:
https://www.google.com/policies/technologies/ads/

Insofar as legally required, we have your consent to the processing of your data as described above in accordance with Art. 6 para. 1 lit. a DSGVO has been obtained. You can revoke your given consent at any time with effect for the future. In order to exercise your right of revocation, please follow the procedure described above for lodging an objection.

14) Using a live chat system

LiveZilla (LiveZilla GmbH)

This website uses technologies of LiveZilla GmbH, Ekkehardstraße 10, 78224 Singen (www.livezilla.net/home/en/) to collect and store anonymous data for the purpose of web analysis and to operate the live chat system used to answer live support requests. User profiles can be created from this anonymous data under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of the visitor’s Internet browser. The cookies enable the recognition of the Internet browser. If the information collected in this way contains a personal reference, it will be processed in accordance with Art. 6 paragraph. 1 lit. f DSGVO on the basis of our justified interest in effective customer service and the statistical analysis of user behavior for optimization purposes

The data collected with the LiveZilla technologies will not be used to personally identify the visitor of this website and will not be merged with personal data about the bearer of the pseudonym without the separately given consent of the person concerned. In order to avoid the storage of LiveZilla-Cookies, you can set your internet browser to prevent cookies from being stored on your computer in the future or to delete already stored cookies. However, switching off all cookies may mean that some functions on our website can no longer be executed. You can object to the collection and storage of data for the purpose of creating a pseudonymous user profile at any time with effect for the future by sending us your objection informally by e-mail to the e-mail address given in the imprint.

15) Tools and others

15.1 Google reCAPTCHA

On this website we also use the reCAPTCHA feature of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This function is mainly used to differentiate whether an entry is made by a natural person or abusively by machine and automated processing. The service includes the sending of the IP address and possibly other data required by Google for the service reCAPTCHA to Google and takes place according to Art. 6 paragraph. 1 lit. f DSGVO on the basis of our legitimate interest in establishing individual responsibility on the Internet and avoiding abuse and spam. The use of Google reCAPTCHA may also involve the transmission of personal data to the servers of Google LLC. in the USA.

In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

Further information about Google reCAPTCHA and Google’s privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/

Insofar as legally required, we have your consent to the processing of your data as described above in accordance with Art. 6 para. 1 lit. a DSGVO has been obtained. You can revoke your given consent at any time with effect for the future. In order to exercise your right of revocation, please follow the procedure described above for lodging an objection.

15.2 Google Customer Reviews (formerly Google Certified Reseller Program)

We work together with Google within the program “Google Customer Reviews”. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This program gives us the opportunity to collect customer reviews from users of our website. Here you will be asked after a purchase on our website whether you would like to participate in an e-mail survey from Google. If you give your consent according to art. 6 par. 1 lit. a DSGVO, we transmit your e-mail address to Google. You will receive an email from Google Customer Reviews asking you to rate the buying experience on our website. Your review will then be merged with our other reviews and displayed in our logo Google customer reviews and in our Merchant Center Dashboard. Your rating is also used for Google seller ratings. The use of Google customer reviews may also involve the transmission of personal data to the servers of Google LLC. in the USA.

You can revoke your consent at any time by sending a message to the person responsible for data processing or to Google.

In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. is certified for the us-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

For more information about Google’s privacy policy in conjunction with the Google Customer Reviews program, please visit the following link: https://support.google.com/merchants/answer/7188525?hl=de

For more information on the privacy of Google Seller Reviews, please see this link: https://support.google.com/google-ads/answer/2375474

15.3 Applications for job advertisements by e-mail

On our website we advertise currently vacant positions in a separate section, for which interested parties can apply by e-mail to the contact address provided.

In order to be included in the application process, applicants must provide us with all personal data required for a well-founded and informed assessment and selection together with their application by e-mail.
The information required includes general personal information (name, address, telephone or electronic contact details) and proof of the qualifications required for the job. If necessary, health-related information is also required which, in the interest of social protection, must be given special consideration in the person of the applicant under labor and social law.

Which components an application must contain in individual cases for it to be considered and in which form these components are to be conveyed by email, can be taken from the respective job advertisement.

After receipt of the application sent using the e-mail contact address provided, the applicant data will be stored by us and evaluated exclusively for the purpose of processing the application. For queries arising in the course of processing, we will use either the e-mail address provided by the applicant with his/her application or a telephone number at our discretion.

The legal basis for these processing operations, including the contact for further inquiries, is in principle Article 6 paragraph. 1 lit. b DSGVO i.V.m. § 26 Abs. 1 BDSG, according to which passing through the application procedure is considered to be the initiation of an employment contract.

Insofar as special categories of personal data within the meaning of Art. 9 para. 1 DSGVO (e.g. health data such as information on severe disability) are requested from applicants, processing is carried out in accordance with Art. 9 para. 2 lit. b. DSGVO, so that we can exercise the rights arising from labor law and social security and social protection law and meet our obligations in this regard.

Cumulatively or alternatively, the processing of the special categories of data may also be based on Art. 9 paragraph. 1 lit. h DSGVO if it is carried out for the purposes of preventive health care or occupational medicine, for assessing the applicant’s ability to work, for medical diagnosis, care or treatment in the health or social sector or for the administration of systems and services in the health or social sector.

If, in the course of the evaluation described above, the applicant is not selected or if an applicant withdraws his application prematurely, his data transmitted by e-mail as well as all electronic correspondence including the original application e-mail will be deleted after a corresponding notification at the latest after 6 months. This period is calculated on the basis of our legitimate interest in being able to answer any follow-up questions about the application and, if necessary, to comply with our obligations to provide evidence under the regulations on the equal treatment of applicants.

In the event of a successful application, the data provided will be processed on the basis of Art. 6 para. 1 lit. b DSGVO i.V.m. § 26 Abs. 1 BDSG for the purposes of implementing the employment relationship.

16) Rights of the data subject

16.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) vis-à-vis the data controller with regard to the processing of your personal data, about which we inform you below:

  • Right of access under Art. 15 DSGVO: In particular, you have a right of access to your personal data processed by us, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right of rectification, cancellation, restriction of processing, opposition to processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of automated decision making including profiling and, if applicable, meaningful information on the logic involved and the scope and intended effects of such processing on you, as well as your right to be informed of the guarantees provided under Art. 46 DPA when your data is transferred to third countries;

  • Right to correction according to art. 16 DSGVO: You have a right to immediate correction of incorrect data concerning you and/or completion of your incomplete data stored with us;

  • Right to deletion according to art. 17 DSGVO: You have the right to request the deletion of your personal data if the conditions of art. 17 para. 1 DSGVO to demand. However, this right does not exist in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;

  • Right to limit processing in accordance with Art. 18 DSGVO: You have the right to demand that the processing of your personal data be limited as long as the accuracy of your data, which you dispute, is verified, if you refuse to have your data deleted due to unauthorized data processing and demand instead that the processing of your data be limited, if you require your data for the assertion, exercise or defense of legal claims, after we no longer require these data after the purpose has been achieved, or if you have lodged an objection for reasons relating to your particular situation, as long as it is not yet clear whether our justified reasons outweigh the objection;

  • Right to information in accordance with Art. 19 DSGVO: If you have asserted the right to rectification, erasure or limitation of processing vis-à-vis the controller, the latter is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.

  • Right to data transfer in accordance with Art. 20 DSGVO: You have the right to receive the personal data you have provided us with in a structured, common and machine-readable format or to request that it be transferred to another responsible party, insofar as this is technically feasible;

  • Right to revoke consents granted pursuant to Art. 7 para. 3 DSGVO: You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned, unless further processing cannot be based on a legal basis for processing without consent. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation;

  • Right of appeal under Art. 77 DSGVO: If you believe that the processing of personal data relating to you is in breach of the DPA, you have the right – without prejudice to any other administrative or judicial remedy – to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place where the alleged breach occurs.

16.2 RIGHT OF OBJECTION

IF WE PROCESS YOUR PERSONAL DATA IN THE CONTEXT OF A BALANCING OF INTERESTS DUE TO OUR PREDOMINANT LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS ARISING FROM YOUR SPECIAL SITUATION, TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN PROVE THAT THERE ARE COMPELLING REASONS FOR PROCESSING WORTHY OF PROTECTION WHICH OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

17) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and – if relevant – additionally by the respective legal retention period (e.g. retention periods under commercial and tax law).

When processing personal data on the basis of an express consent pursuant to Art. 6 paragraph. 1 lit. a DSGVO, these data are stored until the person concerned revokes his or her consent.

Do legal retention periods exist for data that is stored within the scope of legal or similar obligations on the basis of Art. 6 para. 1 lit. b DSGVO are processed, these data are routinely deleted after expiry of the retention periods, provided that they are no longer required for the fulfilment or initiation of the contract and/or we have no justified interest in their further storage.

When processing personal data on the basis of art. 6 paragraph. 1 lit. f DSGVO, this data is stored until the person concerned has exercised his or her right to object in accordance with Art. 21 Para. 1 DSGVO, unless we can prove compelling reasons for processing worthy of protection which outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

When processing personal data for the purpose of direct marketing on the basis of Art. 6 paragraph. 1 lit. f DSGVO, this data is stored until the person concerned has exercised his or her right to object in accordance with Art. 21 Para. 2 DSGVO is exercised.

Unless otherwise stated in the other information in this declaration on specific processing situations, stored personal data will be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.