Returns & Cancellation

Right of Withdrawal for Consumers

As a consumer, you have the right to withdraw from this contract within 14 days without providing any reason.

The withdrawal period is 14 days from the day you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, please inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You may also use our withdrawal form, but this is not mandatory.

Please send the withdrawal notice to:

MedSolut AG
Pariser Platz 6A
10117 Berlin
Tel.: +49-30-2096579 00
Fax: +49-30 2096579 09
E-Mail: info@medsolut.com

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments received from you, including the cost of delivery (except for additional costs resulting from a delivery method chosen by you other than the standard delivery offered by us) without delay and at the latest within 14 days after receiving your withdrawal notice.

The refund will be made to the payment method you used for the original transaction, unless otherwise agreed. You will not incur any fees for the refund.

Please return the goods without undue delay and in any case within 14 days from the day you notified us of the withdrawal. The deadline is met if you send the goods back before the 14-day period has expired.

The cost of returning the goods is borne by the buyer.

No Right of Withdrawal

A right of withdrawal applies exclusively to consumers within the meaning of § 13 of the German Civil Code (BGB). Customers who are not consumers (e.g., businesses, legal entities, or authorities) do not have a right of withdrawal.

Additionally, there is no right of withdrawal for customers with a residence and delivery address outside the European Union, if both are located outside the EU at the time the contract is concluded.